Impressive for a Robot: Home Care AI Assistants Included in Artificial Intelligence Solutions Being Embraced by the Australian Healthcare Sector

A senior citizen grew accustomed to receiving the AI's daily check-in at 10am.

A routine morning call from an AI voice bot was not part of the care package Rolls envisioned when she enrolled for the home care however when they asked to participate in the pilot program four months ago, the elderly lady agreed because she wished to contribute. Although, truth be told, her hopes were low.

Even so, when she got the call, she states: “I was amazed by how interactive she was. It was remarkable for a machine.”

“She’d always ask ‘how are you feeling today?’ and that gives you an opportunity if you’re feeling sick to say you felt sick, or I just say ‘I’m fine, thank you’.”

“The AI would then pose follow-up questions – ‘have you had a chance to step outside today?’”

Aida would also ask what Rolls was planning for the day and “it would reply appropriately.”

“When I mentioned I’m going shopping, she’d say are you shopping for clothes or groceries? I found it entertaining.”

Bots Easing the Workload on Medical Professionals

This pilot, which has now wrapped up its initial stage, is an example in which progress in artificial intelligence are being integrated in the medical field.

Digital health company the provider approached the care organization regarding the trial to use its generative AI technology to offer companionship, along with an opportunity for home care clients to report any medical concerns or issues for a staff member to address.

Dean Jones, head of St Vincent’s At Home, explains the AI check-in being trialled is not a substitute for any face to face interactions.

“Recipients continue to get a weekly face to face meeting, but between these meetings … the [AI] system allows a daily check-in, which can then flag any possible issues to care staff or a family members,” the director says.

The managing director, the managing director of the company, says there have been no any negative events noted from the pilot program.

The company employs advanced AI “with strict safety protocols” to guarantee the interaction is safe and mechanisms are in place to address serious health issues promptly, the director states. For example, if a patient is experiencing heart symptoms, it would be alerted to the medical staff and the call terminated so the individual could call emergency services.

Campbell believes artificial intelligence has an important role amid staffing shortages throughout the healthcare sector.

“What we can do securely, with technology like this, is reduce the administrative load on the staff so qualified health professionals can focus on doing the job that they’re trained to do,” she comments.

AI Not as New as Often Believed

Prof Enrico Coiera, the founder of the Australian Alliance for Artificial Intelligence in Healthcare, says older forms of AI have been a standard part of medicine for a considerable period, often in “back office services” such as analyzing medical images, cardiograms and pathology test results.

“Any computer program that carries out a function that requires judgment in some way is AI, irrespective of how it achieves that,” says Coiera, who is additionally the director of the Centre for Health Informatics at a leading university.

“If you go the radiology unit, radiology department or pathology lab, you will find software in equipment doing just that.”

In recent years, advanced versions of AI known as “deep learning” – a neural network method that enables algorithms to learn from extensive datasets – have been employed to read medical imaging and enhance detection, Coiera notes.

Recently, a screening service became the nation's pioneering public health initiative to introduce machine reading technology to assist specialists in reviewing a select range of breast scans.

They are advanced systems that continue to need a qualified physician to interpret the findings they could indicate, and the responsibility for a clinical judgment sits with the medical practitioner, the professor says.

The Function of AI in Early Disease Detection

A research center in the city has been working alongside scientists from UCL London who first developed AI methods to identify epilepsy brain abnormalities known as focal cortical dysplasias from MRI images.

These abnormalities cause seizures that often are resistant with medication, meaning surgical intervention to excise the tissue becomes the only treatment available. However, the surgery can proceed if the surgeons can pinpoint the affected area.

In research published this week in the journal Epilepsia, a group from the research body, led by neurologist Emma Macdonald-Laurs, demonstrated their “neural network tool” could detect the lesions in up to 94% of instances from advanced imaging in a subtype of the malformations that have traditionally been missed in the majority of cases (sixty percent).

The system was trained on the scans of a group of individuals and then evaluated with pediatric cases and adult patients. Among the youngsters, 12 had surgery and 11 are now seizure free.

This technology employs AI algorithms similar to the breast cancer screening – flagging regions of abnormality, which are subsequently reviewed by specialists “speeding up the process to get to the answers,” Macdonald-Laurs explains.

She stresses the team are still in the “early phases” of the project, with a further study required to get the technology toward real-world use.

Prof Mark Cook, a brain specialist who was independent from the research, says MRI scans now produce such vast quantities of detailed information that it is hard for a person to go through it thoroughly. So for doctors the difficulty of locating these lesions was like “identifying the needle in the haystack.”

“It’s a great demonstration of how AI can assist doctors in making earlier, precise identifications, and has the ability to enhance operation opportunities and results for kids with treatment-resistant seizures,” the professor says.

Disease Detection in the Years Ahead

Dr Stefan Buttigieg, the vice-president of the European Public Health Association’s digital health and artificial intelligence section, explains deep neural networks are also helping to track and forecast epidemics.

The expert, who spoke last month at the national health summit in the city, cited Blue Dot, a organization set up by medical experts and which was one of the first organisations to detect the Covid-19 outbreak.

Generative AI is a further subset of machine learning, in which the system can generate new content based on existing information. Such applications in healthcare encompass tools such as Healthily’s AI voice bot along with the AI scribes doctors and allied health professionals are adopting more.

A GP representative, the head of the Royal Australian College of GPs, says GPs have been embracing AI scribes, which records the appointment and turns into a medical summary that can be included in the health file.

Wright states the main benefit of the scribes is that it enhances the quality of the communication between the physician and individual.

Dr Danielle McMullen, the chair of the Australian Medical Association, agrees that scribes are helping physicians optimise their time and adds AI can also help to help doctors avoid duplication of tests and imaging for their clients, if the {promised digitisation|planned digitalization

Shannon Simmons
Shannon Simmons

A tech enthusiast and writer passionate about emerging technologies and their impact on society.